Our previous call center used Plantronics Headsets to allow for a form of silent Y-connecting. One agent used the handset, while another used the headset.
We had purchased 5330e phones with wireless headsets and were told by the salesman we could have one agent on the headset and one on the handset. This does not appear to be the case.
What are common call center solutions for side-by-side monitoring using the 5330e w/Wireless headsets? Is there a preferred way for us to do this?