Mitel Forums > Mitel MiVoice Business/MCD/3300

Mitel Contact Center Mgmt internal Chat

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Lizc:
Ok this might seem like a lame question for all you hard core telecom guys.
Currently I manage a call center that runs a Mitel 3300, with Contact center management real time ACD call que reporting. I was told that all internal agents should be able to install and use a internal ( not external accesiable, I know that needs licensing) chat function in the CCM tool. I'm not have a lot of luck cnfiguring this either in the CCM or in Praire Fyre? Any Ideas.... I'm waiting a ll call back from our Mitel rep, but sometimes that takes a while.

Thanks Liz

v2win:
Have you installed the CCM software at the agents desktop?

Lizc:
Yes, on mine as well. I dont recall a add-in for chat though.

v2win:
In the CCM window where you can see the agent and queue states on the top left there is a icon that says agent chat.

Double click on that and it should open a window to initiate a chat.

Lizc:
Well I'll be damned... All day that icon has been grey and unclickable. I went through an made sure all employee ids in prarire fyre had a nickname and email address. Now I see at least some of the agents. I'll keep working on the others. Thanks for the help :)

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