Thanks for the responses. I wanted to circle back to this as I don't have a resolution yet.
To answer Ralph's questions.
1. yes
2. yes ( I could call just the 4 digit ext or the DID and get the wrong vm)
3. yes
4. LOCATE: Non prime extension number.
Active Features :
Message Waiting Lamp On
Service Level: Full
5. No all vm sit on the same embedded box.
The number in question 1000 is not being call forwarded in anyway. However, this has gotten a little stranger. When I looked up vm box 2000 I found out the gal who had this phone moved to a different office and took a new ext. Her new ext. 3000 had no mailbox at all. I deleted mailbox 2000 and created one for 3000. When you call 1000 you still get a message with her voice. I left a test message to verify it wasn't going to her new MB it didn't. Somehow still going to phantom MB that i have deleted.
any thoughts?
Thanks,