ok guys a lil update on my problem, any help is greatly appreciated. We checked the ARS Dial Plan and all of the area codes that cannot be dialed on the 3300. They are all programmed in the 3300. So, does anyone know how I can check the COR and COS on the Active Voice Repartee Voicemail system? I am really thinking now that it is on the Active Voice Repartee not the 3300… thanks for your help!
Find the DN's of the individual ports. Start by going to Hunt Group Assignment, finding the VM hunt group (it will be in the "type" field of the hunt group and the number is the same one your users use to access VM) and get the DN's of the members. Then go to Station Service Assignment and look up the COR assigned to the ports (they hopefully are all the same). Write that information down.
Next you have to find the COR Group of the routes, so go to ARS Digits Dialed Assignment and look for the dial strings for a working area code and one that you need to open up. They will probably look something like "91818" and "91970", and get the termination type and termination number for those lines. Type will either be a Route or a List and the number tells you which one is being used. If the type is "List", you'll have to go to Route List Assignment and look up the route numbers included in the list. Once you have your route numbers, go into Route Assignment and look up the COR Group for each of the routes. Write that information down.
Now that you have the COR assigned to the devices and the COR Group assigned to the routes they are trying to access, you need to go into COR Group Assignment to see what's being blocked. If a COR number is included in a COR Group, the device that COR is assigned to is blocked from the route (if you're in, you're out). For example, if COR Group 10 includes "1-5" under "Classes Of Restriction for Group", then any device assigned a COR of 1, 2, 3, 4, or 5 cannot access routes assigned a COR Group of 10. So, knowing this, you can look up the COR Group of the routes you looked up in ARS and see if there's any differences. Chances are the COR your VM ports are assigned to is not in the COR Group of the allowed area codes but is in the COR Group of the blocked ones. To fix this, you can either remove the desired COR from the COR Group, or change the COR Group of the routes. However, this will also effect anything else using those COR and COR Group assignments so you will want to check and see what else is using those COR's and COR Groups before modifying them!