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Author Topic: Users are associated with this Hosted Service  (Read 8350 times)

Offline rbanse

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Re: Users are associated with this Hosted Service
« Reply #15 on: January 27, 2014, 04:30:44 PM »
Tried clearing the que alert first and then going back in to clear the single line, but still get same error. I have a conf. call with Mitel later this week. Sounds like they will have to do some SDS work to get it fixed.
« Last Edit: January 27, 2014, 04:37:43 PM by rbanse »
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Offline rbanse

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Re: Users are associated with this Hosted Service
« Reply #16 on: January 30, 2014, 11:58:45 AM »
Mitel support ended up fixing this for me. Had to turn on sdsdebug and go into a few user to hosted device forms to clear out the GUID and then clear all keys, turn off resilency, wait, turn on resilency, re-add keys, and that fixed it. I guess it's a known issue with 5.0, whereas 6.0 doesn't have the issue as much.
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