I'm thinking Mitel wouldn't want to have thier KB indexed in Google. This type of thing should be done by dealers who would have access to the KB. Allowing all the KB in the wild would have some bad effects.
- It would give the competition direct access to bugs and issues which would then be exploited.
- Dealers get paid to do certain type of things. In the long run, a complete MFG supported KB is freely available to everyone, ultimately it would dilute the dealer base and the product would be weakers over all. Trying to think of an example of what I mean here, the only thing I could come up with is the Asterisk pbx. Free code, available support, wide open KB, but market share isn't anywhere near Mitel, NEC, Avaya, Nortel, Cisco. Kinda of a weak example but there you have it.
Now having said all that, I'd have no problems with a user community supported KB. There's a lot out there but finding it can be a pain. Also, as a dealer, I'd love to have Mitel's KB indexed by Google even only if I can get to it when I'm logged in. It's a real pain in the tukus to try and find stuff on the KB.
Ralph
www.state-wide-dental-plans.com