Hi
I have a small issue and running short on time, so hoping someone can point me in the right direction.
I have a callback service setup on an extension, but some people are not following the directions, they then don't hang up and get massive phone bills (lets not get into why they are not hanging up) so I would like to limit the call length
I created some new COS with Call Duration Forced Cleardown Timer for the hung group and call back service, which works fine for internal calls
Call Duration
Call Duration 5
Call Duration Forced Cleardown Timer 2
Enable Call Duration Limit on External Calls Yes
Enable Call Duration Limit on Internal Calls Yes
But external calls from our PRI (E1) dont take effect. I dont want all calls to have this timer, only calls going through to this service.
(I love having to deal with workarounds for exceptions)