Author Topic: Hot desk forced logoff  (Read 25238 times)

whirlwind5

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Hot desk forced logoff
« on: November 24, 2010, 12:13:18 PM »
Hi all,

I am looking at a fault which looks like the hotdesk users profile is corrupt (getting strange phone responses, receiver not sitting when replaced etc) that follows the profile and not the phone.

I've been asked to try a "forced logoff" off the hotdesk user first off via a maintenance command, although for the life of me I can't find anything.

Anyone know what it is?

Thanks in advance!


Offline ralph

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Re: Hot desk forced logoff
« Reply #1 on: November 24, 2010, 12:18:55 PM »
Can you try just loading the phone?

Ralph

Offline Mitel100

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Re: Hot desk forced logoff
« Reply #2 on: November 24, 2010, 01:50:35 PM »
Use the busy reset command such as:

busy reset 12345

Offline brkrimbel

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Re: Hot desk forced logoff
« Reply #3 on: December 20, 2013, 02:51:46 PM »
Do we have to busy reset both the physical set and hot desk user ext?  If this does not work, is there another option?

Offline ralph

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Re: Hot desk forced logoff
« Reply #4 on: December 20, 2013, 02:58:41 PM »
I think you only have to busy reset the hotdesk user.

Ralph

Offline sarond

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Re: Hot desk forced logoff
« Reply #5 on: December 20, 2013, 07:36:17 PM »
If you just want log out a particular hotdesk user then I would use the FAC  for Hotdesk Remote Logout.
You could use a maintenance command to logout all hotdesk users if you have MCD 6

Offline jrg0852

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Re: Hot desk forced logoff
« Reply #6 on: December 23, 2013, 11:51:13 AM »
Could do the busy reset, then wipe out the MAC of the base phone (device). Then unplug/plug phone back in and register manually via ***ext., Hold

Offline LoopyLou

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Re: Hot desk forced logoff
« Reply #7 on: January 02, 2014, 08:52:40 AM »
If you are only doing a single user I think the easiest is simply log them in somewhere else. That will log them out of their old location. You can then log them out on your phone. At least by logging them into your location it forces the "download" for their profile to your test phone.


 

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