SX-200 Questions

[AZ2006]

Hello, I've been asigned to administer an SX-200 and even though I've been doing some self training I have some issues with a request from one of our departments, they are requesting that their extension XXXX rings 4 times at the location where the phone itself is located then it transfers to station YYYY for another 4 rings if the call is not answered then it would ring another 4 times at XXXX and then if the call is not answered it should go to voicemail. Is this even possible?
Any assistance would greatly appreciated.

[adammyers]

To the best of my knowledge, this isn't possible. Hunt groups on the SX200 systems basically stop at the first non-busy extension, so if xxxx is available, it will ring there until it goes to the its forwarding destination. I guess your could program its call forward, no answer destination yyyy, then it could forward to voicemail like normal. Not exactly what you're looking for, though.

[Chakara]

  I don't know the 200 very well, but with a 3300 you could do this either with First/Second alternate reroutes - and perhaps more possible on the 200 by bouncing the call through an ACD queue....

  Just thoughts....

[bsiguy]

What is the difference between the SX-200 ICP and the SX 200 Light, 200ML-EL and the SX200D?  Please help me with these questions as I'm new to Mitel systems and would greatly appreciate insight on the differences between the 4.  If you have time I'd also like to know what the differences between the SX-10, 20, 50, 100 and 2000's are.  Or what those systems incorporate/include?  Thank You!

-Mitelguy

[ralph]

The 200D is a dinosaur.  Fossilized actually.   Generally uses the same interface cards as the ML/EL.   

At this time I think only the 200ICP has current MFG support.

The 2000 is the Granddaddy of the 3300.   Still supported.  A much more powerful platform than the 200 variants and more flexable.    Uses all the same non-IP instruments as the 200s.   Programming interface is completely different.


As far as the 10, 20, 50 and 100 -   Talk about daiosaurs!   Old analog boxes.   I think the last time Mitel actually supported these was 20 years ago(?)  Maybe 15. 

I

[bsiguy]

Hello again,
  I have an odd question and I'm hoping one of you could help me out with it.  After almost every part number on a mitel card, system, etc. there's either an -NA or a -SA.  Example, 9189-000-011-NA.  That's from a Mitel 1000 Superconsole.  Now can somebody tell me what that NA stands for?

Thanks!
  -Mitelguy

[ralph]

North American.   (just my guess)

[hsearson]

In the Class of Service there is a delayed ring option. I think there is only a max number of rings you can delay an ext to ring on another phone.  But 12 rings is a pretty long time to wait for an asnwer.

[v2win]

Do they have ring groups in a 200?

If so you could do two ring groups

example

RG 1000 ext XXXX overflows to RG 2000
RG 2000 ext YYYY overflows to ext XXXX that then forwards to VM

[ralph]

I pretty sure there are no ring groups in the 200.

But try this:   At the station forward the call manually on RNA/Busy to the next station then same thing to the next station and then last one to VM.   

I know this works on the 2k/3300. You can do up to 10 hops.  Not sure on 200.    But it's easy enough to try.

Ralph

[Northeaster]

You can set up a hunt group, (example access code 500, with extensions 501,502,503) set to terminal.  If you leave it set to group type stn/set, it will only call the 502, or 503 DNs if the 1st one is busy.  However, if you set the group type to ring (group) , then you have the choice to ring all or one set.  All will ring all the sets at once.
For your application, you could choose one set, which would ring 501 1st.  if it was busy, or rang 3xs, it would then ring 502.  If it was busy, or rang 3xs, it would ring 503.  You can set the delay (I used 10 seconds , approx 3  rings) You can then put an overflow to VM DN, but it will go to the AA greeting, and not the VM of the last DN in the hunt group.  You could then have a menu pick to leave a message, etc. 

Alternativley, you can take the last set out of the hunt group (ie 503) and put the overflow of the hunt to 503, instead of the VM DN.  now it will ring 501, 502, then 503 and finally drop in 503's VM box, if unanswered or busy.

I would not recommend this as 12 rings is way to many for most applications, but it is possible.  If you were to do this, I would add a new DN on each set, (ie key 2) and put that # in the hunt group, instead of the prime # on each set, as they could then tell if it was a prime # call, or a hunt group call on key 2.

The 3300 is much more flexible with the call rerouting 1st, and 2nd alternatives for any DN.

[Jim Porta]

I hope someone can help. I think we have a dead Main Control Card  9109-036-000. Can it be replaced by a 9109-036-000-SA?