Mitel Forums > Mitel MiVoice Business/MCD/3300

Caller ID

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ralph:
I must be having a brain freeze but I'm sure I'm missing something.

We have a customer that uses a PRI.   The end user forwards off prem via a system speed dial that over rides toll control.  That works.   But when you call the forwarded extension directly or transfer to it, the call is interconnect restricted.

I've narrowed it down to the carrier rejecting the call.

The issue is that when an outside caller is forwarded to an outside line, the originating caller ID shows to the carrier as the outbound caller ID.  Since the carrier doesn't know anything about that caller ID it rejects the call.

I've put a hack together to make things work (using emergency services) but it's designed to be temporary.   What I need to do is turn off the forwarding of the external caller ID.    For some reason I'm at a loss on how to do that.   I thought it would have been in COS but everything I thougt it was is already set to no.

Any ideas?

Ralph

Mitel100:
Hi Ralph, depending on what software level you have, but in R8 try and select the "Replace External CLID" option can be enable in available in IMAT -> PRI Link Characteristics or in Protocol Assignment for embedded module. This option will allow default CPN to be sent.

This should work.

ralph:
Silly me.   Should have mentioned it's ver 6.1.5_4

Ralph

Mitel100:
If this link is on an NSU, Mitel recommend the following:

Download NSU_Pri_1.6.1.6.zip from the Product Support's FTP site as follows:


ftp.mitel.com

Login information to ftp.mitel.com


Once you login, you need to change folders to:
ftp://ftp.mitel.com/Outgoing/3300/Patch_Software/NSU

Password to unzip this file is 162922.

To activate the default CPN once NSU PRI 1.6.1.6 is loaded on NSU, you have to enter "cliover" in the comment field of Pri link characteristics

(Do not use the speech marks)

Chakara:
  I was gong to upload the file to the forum so it would be available - however it appears they have changed the FTP password again.  The one you gave is the one I had last as well....   :(

-Chak

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