Author Topic: Hunt group forwarding when busy  (Read 1988 times)

Offline sedwardson

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Hunt group forwarding when busy
« on: December 06, 2013, 01:10:44 PM »
I have a hunt group that people come in and out of and at times there may not be anyone at all in the group.  If this is the case, when you ring the hunt group, you get the busy tone and I would like to redirect the caller to a mailbox.  I have tried setting the Overflow and Recall options aswell as the Announcement option but still no joy.  I have also tried setting the Camp-Ons Allowed option to yes but this still wouldn't let me forward the call. 

Does anyone know how I can achieve this?

Thanks


Offline Hovus

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Re: Hunt group forwarding when busy
« Reply #1 on: December 06, 2013, 02:15:21 PM »
Never tried it, but may be worth trying to set a phantom in there at all times. Should at least give the appearance that someone's still in the group allowing the timers to kick in.

Offline DND ON

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Re: Hunt group forwarding when busy
« Reply #2 on: December 06, 2013, 07:44:26 PM »
Calls will remain in the hunt group until the recall timer expires, there's nothing you can do about. Adding an analog or phantom device as a hunt group member should eliminate the busy signal heard on intercom calls.


 

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