Author Topic: Login to mailbox of different controller/site  (Read 2063 times)

Offline APM

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Login to mailbox of different controller/site
« on: December 19, 2013, 06:00:17 AM »
Hi All,

Another Mitel noob here in need of help!  Hopefully this is a simple one.

My company has 2 offices each with their own controller and subnet.  Our night service voice mailbox is located at the opposite site to me.  When I attempt to login in to the associated mailbox number from my site, it is not recognised.  How can I access the mailbox without physically going to the other site?

Thank you.


Offline Mattmayn

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Re: Login to mailbox of different controller/site
« Reply #1 on: December 19, 2013, 07:20:57 AM »
Call the pilot number of the VM on the site you want to access and use * until you hear a prompt to enter your mailbox.

Offline APM

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Re: Login to mailbox of different controller/site
« Reply #2 on: December 19, 2013, 08:11:44 AM »
Hi Mattmayn, thanks for the response.

The only number I am aware of to access the VM system is the hunt group number (555) however this is the same for both controllers.  Is there something I am over looking?  Is the pilot number different? Is there a place I can look to establish the pilot number?

Much appreciated.

Offline ralph

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Re: Login to mailbox of different controller/site
« Reply #3 on: December 19, 2013, 08:51:08 AM »
Quote
the hunt group number (555) however this is the same for both controllers.

That makes it more difficult.
Here's what you have to do:  Dial the Cluster Element ID then 555.
You'll have to look that number up in the Cluster Elements form.  It's not something anyone would normally use.

Ralph

Offline APM

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Re: Login to mailbox of different controller/site
« Reply #4 on: December 19, 2013, 09:03:37 AM »
Ralph you absolute legend!

Cluster Element Assignment form
Cluster Element ID Digits column

Prefixed ID digits in front of hunt group number as suggested - worked like a charm!

Thanks for saving me a bunch a Christmas hassle!  ;D

Offline jrg0852

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Re: Login to mailbox of different controller/site
« Reply #5 on: December 19, 2013, 01:52:55 PM »
Careful, APM...... Don't want Ralph's head to get any bigger than it already is.  ;D


 

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