Hi there,
I have a 5000 system that when calls come in they come in to a call key on the phone.
Then we have setup a series of phantom extensions and set them up as secondary extensions on all the phones. When a call comes in people answer it on the call key. Then to put on "hold" they use the transfer button which we programmed to transfer to hold and they transfer to an available phantom extension, thus blinking on all phones so others can pickup without having the call transfered to them specifically... works great.
Only issue is there isnt MOH when this happens.. just a Beep... Beep... Beep.............
If they use the hold button it plays music just fine.
Any ideas?
THanks!