Whenever this user is on the phone, and a second call comes in to the hunt group, the user hears dial tone for a second before the original call continues. This issue is only affecting one user, and I do not believe it is a physical issue with the phone, because the user has a hot desk profile and the issue follows them from phone to phone.
A restart of the system did not help, and I'm not really sure what to look for as far as flags or settings go. Is there some way to prevent a second call from coming to a user? I believe that might solve the issue.
Thanks
