OK, that's what I thought. Maybe there is another solution to my problem then. Customer has around 300 IP phones at 9 different sites, sometimes people dial 911 by accident and hang up. The PSAP calls back and, in order to determine who called, IT is using SMDR records to find out. The problem is that the ACD agents dont always log into the same phone, so with an agent ID they still don't really know where that person is. Is there some way, other than an emergency call notification button, that the central IT office can be notified when someone dials an emergency call?