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Mitel MiVoice Business/MCD/3300
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External Hot Desking-mid call feature don't work
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Topic: External Hot Desking-mid call feature don't work (Read 2195 times)
dan1212
Contributer
Posts: 6
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External Hot Desking-mid call feature don't work
«
on:
November 13, 2013, 09:26:09 AM »
Mid-Call Features don't work.
Example, press 1 to hold, press 2 to transfer, press 5 to handoff using dial key pad.
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Mitel100
Sr. Member
Posts: 262
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Karma: +6/-0
Re: External Hot Desking-mid call feature don't work
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Reply #1 on:
November 13, 2013, 11:00:06 AM »
What inbound trunk type does the system have?
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LoopyLou
Hero Member
Posts: 556
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Karma: +7/-0
Re: External Hot Desking-mid call feature don't work
«
Reply #2 on:
November 14, 2013, 09:52:28 AM »
There is a setting where you can chose whether to use the single digit mid call features or those in the feature access code form ( its a system option ). Which way is your system set?
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jrg0852
Sr. Member
Posts: 309
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Look out for the next tech. because it may be you!
Re: External Hot Desking-mid call feature don't work
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Reply #3 on:
November 14, 2013, 11:34:55 AM »
Are these SIP trunks by chance?
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LoopyLou
Hero Member
Posts: 556
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Re: External Hot Desking-mid call feature don't work
«
Reply #4 on:
November 17, 2013, 04:41:18 PM »
Good catch jrg0852, SIP trunks need to support KPM.
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