« previous next »
Pages: [1]   Go Down

Author Topic: External Hot Desking-mid call feature don't work  (Read 2217 times)

Offline dan1212

  • Contributer
  • *
  • Posts: 6
  • Country: ca
  • Karma: +0/-0
    • View Profile
External Hot Desking-mid call feature don't work
« on: November 13, 2013, 09:26:09 AM »
Mid-Call Features don't work.
Example, press 1 to hold, press 2 to transfer, press 5 to handoff using dial key pad.
Logged

Offline Mitel100

  • Sr. Member
  • ****
  • Posts: 262
  • Country: gb
  • Karma: +6/-0
    • View Profile
Re: External Hot Desking-mid call feature don't work
« Reply #1 on: November 13, 2013, 11:00:06 AM »
What inbound trunk type does the system have?
Logged

Offline LoopyLou

  • Hero Member
  • *****
  • Posts: 556
  • Country: ca
  • Karma: +7/-0
    • View Profile
Re: External Hot Desking-mid call feature don't work
« Reply #2 on: November 14, 2013, 09:52:28 AM »
There is a setting where  you can chose whether to use the single digit mid call features or those in the feature access code form ( its a system option ). Which way is your system set? 
Logged

Offline jrg0852

  • Sr. Member
  • ****
  • Posts: 309
  • Country: us
  • Karma: +3/-0
  • Look out for the next tech. because it may be you!
    • View Profile
Re: External Hot Desking-mid call feature don't work
« Reply #3 on: November 14, 2013, 11:34:55 AM »
Are these SIP trunks by chance?
Logged

Offline LoopyLou

  • Hero Member
  • *****
  • Posts: 556
  • Country: ca
  • Karma: +7/-0
    • View Profile
Re: External Hot Desking-mid call feature don't work
« Reply #4 on: November 17, 2013, 04:41:18 PM »
Good catch jrg0852, SIP trunks need to support KPM.
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10