We have a couple of softphone users that work from home. Their softphones work properly, however I have noticed something strange. When I log into the MAS Server, go to Mitel Border Gateway, and click Services there is a red X next to them in the Connected column. I have confirmed that their softphones are connected and working. Shouldn't they have a green check box next to them in that column? Our remote 5330 phones all have green check boxes but the softphone users have a red X. Is this normal?
