Mitel Forums > Mitel MiVoice Business/MCD/3300

MWI lights up when placing a call

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shayne:
I don't believe this is normal, but when making a call from my 5330 the message waiting indicator stays lit until the person answers. Is there a way to turn this off?
Thanks

ralph:
That is the way it works.    When you're calling someone, it gives you the ability to light their light if you're hearing ringing or a busy by pressing your message waiting key.   Your lamp being lit is an indicator that lighting their light is an option for you to do.

You can go into the COS of the calling extension and disable "Message Waiting".    This disables the ability to light a light so it should no longer be light on your phone.

Ralph

shayne:
great thanks for the help, i'm not the best with acronyms, COS would be class of service options?
thanks again

ralph:
Yes.  COS=Class of Service.

Ralph

shayne:
that worked, it no longer lights up when being called, it lights up when calling a person though, i'll play with the others to find that option
thanks again

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