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ACD and Auto Attendant
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Topic: ACD and Auto Attendant (Read 1826 times)
mevans1974
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ACD and Auto Attendant
«
on:
November 21, 2013, 01:37:24 PM »
Hi
We have a SX200 ICP that we are using the AA and ACD.
We have a issue when a customer dial the AA and press 1 for customer services the call will ring the ACD set twice and the call will go back to the the QUE.
I have made a few test but change the 1 option rather it going to the ACD path extn with is 270 I sent it to my exten 240 and it works. When i press one at the option it will ring my phone until my VM answer.
Any help will be greatly appreciated
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acejavelin
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High-tech, heavy metal redneck!
Re: ACD and Auto Attendant
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Reply #1 on:
November 22, 2013, 07:40:36 AM »
Even though you say it works on your phone, check your transfer mode in VM options, make sure it is set for Blind/Unsupervised (I don't remember the exact wording), it sounds like it is doing supervised transfers which won't work with ACD.
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