Missed ACD calls not rolling back into the queue

[AhiTuneup]

Here's the gist: Call comes in through an 800 number pointing to a DID, the DID points to a hunt group via system speed call, the hunt group is set to go straight to vm to drop the caller into an auto attendant, the caller chooses option 2 and is dropped into the problematic ACD queue

This is where the problem starts.. if the call goes unanswered by the ACD agent after about 3 rings, instead of rolling to the next agent in the queue, the caller gets sent to the message center which prompts them for a mailbox number.

Any thoughts?

[ralph]

Adjust the no answer recall timer in both the VM ports and the trunks.
It's too short.   It needs to be extended beyond the point your RADs answer.

Ralph

[AhiTuneup]

That did it, thanks Ralph!