Author Topic: Complete Novice - NAT to Native settings (Mitel 5000)  (Read 3090 times)

Offline mischiefbec

  • New Member
  • *
  • Posts: 1
  • Country: gb
  • Karma: +0/-0
    • View Profile
Complete Novice - NAT to Native settings (Mitel 5000)
« on: November 14, 2013, 12:20:29 PM »
Hi there,

I use a Mitel 53XX series phone for work (when working from home). Since moving house I can't get two way audio from the handset and have been told the following may be the issue:

If they are Mitel 53xx handsets then in the phone system programming you need to set the IP settings to NAT instead of Native.

Only issue is that I can't find where to change this. If anyone could point me in the right direction I would really appreciate it.

Thanks,

Rebecca
« Last Edit: November 14, 2013, 01:17:12 PM by ralph »


Offline NTEDave

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 502
  • Country: gb
  • Karma: +11/-0
    • View Profile
Re: Complete Novice - NAT to Native settings (Mitel 5000)
« Reply #1 on: November 14, 2013, 01:53:34 PM »
Hello

The NAT/Native setting is configured on the Mitel 5000 telephone system itself, not through the handset.

Under IP settings on your endpoint if you have access to the config software.

I can only see this being an issue if you have gone to or from a VPN connection though.

If your phone used to work and hasn't changed and if the telephone system hasn't changed it's going to be an issue with your new broadband connection / router.

Offline x-man

  • Hero Member
  • *****
  • Posts: 1129
  • Country: gb
  • Karma: +25/-0
    • View Profile
Re: Complete Novice - NAT to Native settings (Mitel 5000)
« Reply #2 on: November 14, 2013, 02:54:45 PM »
Probably a ports issue or maybe a sip alg issue if you have a new router at your new place.

Offline johnp

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2201
  • Country: us
  • Karma: +66/-0
    • View Profile
Re: Complete Novice - NAT to Native settings (Mitel 5000)
« Reply #3 on: November 18, 2013, 06:36:06 PM »
FWIW the new software and MBG support teleworker now for the 5000. I think it is a more secure option.


 

Sitemap 1 2 3 4 5 6 7 8 9 10