5000 to 3300 SIP Calls Outgoing Caller ID

[jeremywatco]

Hi there,

Right now we have a number of 5000's that make outgoing calls through a remote 3300 via SIP.  I want the outbound caller ID to reflect the DID for these remote locations instead of the primary DID for the 3300.  Inbound calls are also routed through this same 3300 and then forwarded to the 5000's using a system speed call with the sites DID.

So I go to Trunks > SIP > DID Ranges for CPN Substitution and add the 5000's range and the DID i want it to reflect and it doesnt work.

Strange thing is an old location that we rolled out a long time ago works just fine this way, just newer sites arent working right.... I am figuring there is a setting somewhere I am missing...

Any thoughts? Thansk!

[Mattmayn]

Do the 5000s present the 3300 with individual extension numbers? I assume the old site is a 5000 as well and not a 3300? Same software releases?

[jeremywatco]

The software release on the working 5000 is slightly older than the one currently giving us issues.

I'm pretty sure the 5000 is presenting the 3300 with the extension number, is there a simple way to check?

[jeremywatco]

I also tried assigning the Default CPN under the Peer Profile and it doesnt work. The number is valid and is assigned to the outbound SIP trunk on the 3300... any ideas?