Thats a logical suggestion, our day modes are setup as below.
PROGRAMMED SERVICE SCHEDULE IS OFF
PROGRAMMED SERVICE SCHEDULE DAY IS OFF
PROGRAMMED SERVICE SCHEDULED DAY: DAILY 09:00:00
PROGRAMMED SERVICE SCHEDULE NIGHT1 IS OFF
PROGRAMMED SERVICE SCHEDULED NIGHT1: DAILY 17:00:00
PROGRAMMED SERVICE SCHEDULE NIGHT2 IS OFF
PROGRAMMED SERVICE SCHEDULED NIGHT2: DAILY 18:00:00
We need a multicall line to transfer to an Australia number when the UK Office closes at 21:30.
Normally this would not be an issue as all our customer lines are ACD, and we have a PARK function setup that puts all Queues into DND using a feature access code.
Problem here is they wanted a multiline, not ACD. So i need to figure out a way to have this setup in a similar fashion.
If its as simple as setting a key to put that line into DND, and have the DND point to a number then I'm all for it. Unfortunately I am very new to the Mitel system and dont know how to do this, if its possible?
I can go down the Night mode route, but I'm not sure what is already configured to work from that night1/night2 and don't want to change the NIGHT 2 to 21:30.