Hotdesking on a 3300 ICP

[NTEDave]

Probably a noob question this one! 

A phone is set as a hot desking phone, a user wants to log in to that phone with their own DN, does the user have to be set as a hotdesking user also?

If so how do you do it as the option to change it under Users is greyed out?

They have 5 hot desking licenses and are apparently not using any of them at the minute??

[sarond]

What version of software are you running?
Normally only external hotdesk users are licensed.
When you are a hotdesk user you don't have device type associated as you can log in to any device that allows it.

[ralph]

With hot desking there is the physical phone and then there is the virtual phone (hot desk user)

The physical phone can still be a regular user but his COS allows a hot desk user to log in.
So if you need a user to be able to log into other phones then the user must be a hot desk phone and not a physical.

Under user and devices remove the device type and select hot desk user.

Ralph