Author Topic: Divert active call to voicemail  (Read 3396 times)

Offline supam

  • Contributer
  • *
  • Posts: 28
  • Karma: +0/-0
    • View Profile
Divert active call to voicemail
« on: August 04, 2009, 06:28:23 AM »
Hi

Have a 3300cxi with 5215 handsets.  Have been asked by a user if it's possible to divert a call to voicemail from the handset while the call is active.  So, a call comes in, the user sees the caller ID on the display and then decides they don't want to take the call.  They press a button and the call diverts straight to voicemail.

Is this possible and if so, how do I configure this?

Thanks!

GM


Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: Divert active call to voicemail
« Reply #1 on: August 04, 2009, 09:39:26 AM »
Manually forward the phone on an always condition to voice mail so that every call diverts without ring the phone.
Then remove the forwarding.

Now when the phone rings, a button will show on the dispaly that says "forward".   Press it.

Ralph
« Last Edit: April 22, 2014, 04:11:47 PM by ralph »

Offline supam

  • Contributer
  • *
  • Posts: 28
  • Karma: +0/-0
    • View Profile
Re: Divert active call to voicemail
« Reply #2 on: August 05, 2009, 12:36:07 AM »
Hi Ralph

Thanks for the reply.

I tried this but I don't get a "Forward" message on the display when I call.  Are you sure this should work on the 5215 handset (an older handset with an orange, two line LCD display)?

Thanks

Greg

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: Divert active call to voicemail
« Reply #3 on: August 05, 2009, 09:19:41 AM »


I tried this but I don't get a "Forward" message on the display when I call.  Are you sure this should work on the 5215 handset (an older handset with an orange, two line LCD display)?


No, I'm not sure.   Unfortunantly I don't have one to try.   I know that's the way it works on other models.

Anyone else know?

Ralph
« Last Edit: April 22, 2014, 04:12:03 PM by ralph »

Offline swilson

  • Jr. Member
  • **
  • Posts: 68
  • Karma: +1/-0
    • View Profile
Re: Divert active call to voicemail
« Reply #4 on: August 05, 2009, 04:05:40 PM »
Try hitting the blue superkey twice while the call is ringing.  I have 5220 and the forward option doesn't show up until I do that.  I have no idea why, I found it on accident.

Offline bobcheese

  • Sr. Member
  • ****
  • Posts: 435
  • Karma: +3/-0
    • View Profile
Re: Divert active call to voicemail
« Reply #5 on: August 05, 2009, 07:08:30 PM »
Hi I'm pretty sure that you have to have a model with the 3 softkeys under the screen to get the forward option on the display. As the 5215 dont have the softkeys then I dont think it is available

Offline supam

  • Contributer
  • *
  • Posts: 28
  • Karma: +0/-0
    • View Profile
Re: Divert active call to voicemail
« Reply #6 on: August 09, 2009, 05:45:06 AM »
It seems like that's the case (i.e. that you can't do this on a 5215).  I tried the double superkey trick but it looks like that doesn't work on this model.....

Thanks everyone for your replies!


 

Sitemap 1 2 3 4 5 6 7 8 9 10