Call Pickup Key

[sproket]

Hi All

sorry if this has been answered before but I have 2 users that would like to have a programmed Key on their 5330 handset for picking up each others calls.  they have been using the **6 (extn) and it is working but i was wondering if there is a way to program a key on their handsets to do this for them?

cheers

ally

[jrg0852]

Do they have room to have each other's key appearances maybe with a delayed ring?

[sproket]

Hi

they have a few keys left that can be programmed on the first menu page.  I'm not sure that a delayed ring would work in this case as most calls ring off within about 3-4 rings.  buit if there is a way to program the key to save the user using the codes then its always a win. 

[sarond]

No reason why you couldn't program the code as a user speed call via the phone.
Blue Button/Settings/Programmable Keys

You could also put the phones in a pickup group. When the phone rings the other user lifts the handset and one of the 3 top keys (softkeys) changes to pickup, this allows you to save on programmable buttons.

[sproket]

what happens if the users are already in a pickup group for another function?  can they be in more that one pickup group? as when i try to add them to a new pickup group with just these two users in it i get the following message :

!Specified Directory Number is Already in a Pickup Group.

and it wont let me add either user to a new pickup group.

[x-man]

Only one pickup group allowed per station. Programme the directed pickup code under a key; still have to dial the extension number though. It may work if you use a speedcall and and enter a pause between the code and extension number (you may not need the pause)......never tried it.

[Mattmayn]

Why not a DSS/BLF?

[LoopyLou]

Agree with Matt. If  you have to burn a key to setup a pickup why not simply give them a key appearance of the other. Make it delayed ring if you want to give the primary user a "head start" at answering the original call.