« previous next »
Pages: [1]   Go Down

Author Topic: observing calls on a mitel 5000  (Read 3570 times)

Offline markdevoll

  • Full Member
  • ***
  • Posts: 120
  • Karma: +0/-0
    • View Profile
observing calls on a mitel 5000
« on: October 02, 2013, 07:42:31 PM »
i have a customer with 4 lines and 6 sets and wants to be able to observe calls comming in to another set. how can i do this. i am using a hunt group and extension list to get the calls to the sets.
Logged

Offline DND ON

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 908
  • Country: us
  • Karma: +23/-0
    • View Profile
Re: observing calls on a mitel 5000
« Reply #1 on: October 02, 2013, 08:19:39 PM »
Define observe.
Logged

Offline markdevoll

  • Full Member
  • ***
  • Posts: 120
  • Karma: +0/-0
    • View Profile
Re: observing calls on a mitel 5000
« Reply #2 on: October 03, 2013, 12:26:36 PM »
listen in on the calls...
Logged

Offline DND ON

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 908
  • Country: us
  • Karma: +23/-0
    • View Profile
Re: observing calls on a mitel 5000
« Reply #3 on: October 03, 2013, 12:47:32 PM »
Assign him as the supervisor of the hunt group, and he can use Station Monitor (default feature code 321) to monitor hunt group members. The system flag UCD/ACD Station Monitor Indications controls whether the hunt group members hear the monitor tone.
Logged

Offline DanielG

  • New Member
  • *
  • Posts: 1
  • Country: gb
  • Karma: +0/-0
    • View Profile
Re: observing calls on a mitel 5000
« Reply #4 on: October 11, 2013, 08:02:18 AM »
Why not set up a Silent Monitor option for the user?
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10