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Author Topic: observing calls on a mitel 5000  (Read 3530 times)

Offline markdevoll

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observing calls on a mitel 5000
« on: October 02, 2013, 07:42:31 PM »
i have a customer with 4 lines and 6 sets and wants to be able to observe calls comming in to another set. how can i do this. i am using a hunt group and extension list to get the calls to the sets.
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Offline DND ON

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Re: observing calls on a mitel 5000
« Reply #1 on: October 02, 2013, 08:19:39 PM »
Define observe.
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Offline markdevoll

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Re: observing calls on a mitel 5000
« Reply #2 on: October 03, 2013, 12:26:36 PM »
listen in on the calls...
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Offline DND ON

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Re: observing calls on a mitel 5000
« Reply #3 on: October 03, 2013, 12:47:32 PM »
Assign him as the supervisor of the hunt group, and he can use Station Monitor (default feature code 321) to monitor hunt group members. The system flag UCD/ACD Station Monitor Indications controls whether the hunt group members hear the monitor tone.
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Offline DanielG

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Re: observing calls on a mitel 5000
« Reply #4 on: October 11, 2013, 08:02:18 AM »
Why not set up a Silent Monitor option for the user?
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