Author Topic: Non prime broadcast group/ACD skill group alert device  (Read 3873 times)

Offline AhiTuneup

  • Contributer
  • *
  • Posts: 15
  • Country: us
  • Karma: +0/-0
    • View Profile
Non prime broadcast group/ACD skill group alert device
« on: October 04, 2013, 12:02:14 PM »
Greetings gents,

I need to setup a non prime broadcast group for use as an alert device for a new ACD skill group. What form would I use to set this up? The only thing my searches have turned up were reference to the Multiline Appearance Groups form, but these fields are system generated.

Mitel MCD Release 5.0 SP2 PR1
ACtive software load: 11.0.2.19

Thanks!


Offline jrg0852

  • Sr. Member
  • ****
  • Posts: 309
  • Country: us
  • Karma: +3/-0
  • Look out for the next tech. because it may be you!
    • View Profile
Re: Non prime broadcast group/ACD skill group alert device
« Reply #1 on: October 04, 2013, 12:59:00 PM »
Would a ring group fit the bill? Anyone else? Thanks.

Offline AhiTuneup

  • Contributer
  • *
  • Posts: 15
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: Non prime broadcast group/ACD skill group alert device
« Reply #2 on: October 04, 2013, 01:03:22 PM »
All of the other alert devices are setup as non prime broadcast groups, done by a previous admin. For symmetry's sake, I'd like to set this one up the same way.

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: Non prime broadcast group/ACD skill group alert device
« Reply #3 on: October 04, 2013, 01:09:19 PM »
Pick any avail number that hasn't been used yet.
Add it as a key appearance to a phone.
Next in agent skills groups add it to the to alert device.

Ralph

Offline AhiTuneup

  • Contributer
  • *
  • Posts: 15
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: Non prime broadcast group/ACD skill group alert device
« Reply #4 on: October 04, 2013, 02:14:26 PM »
Worked like a charm, thank you Ralph!


 

Sitemap 1 2 3 4 5 6 7 8 9 10