Several users are dialing 9 plus the full 10 digit phone number instead of the last 4 digits tying up 2 PRI channels at the same time.
How can I redirect the DID numbers that they are dialing to the 4 digit extensions to prevent 2 PRI channels from being used?
Example DID: 123-456-2637
Example Extension: 2637
Example of how they are dialing: 91234562637
Some DIDs and extensions are sequential and some aren't. For example, 123-456-2636 and 123-456-2639 belong to another company. 123-787-2611, 123-456-2637 and 123-456-2638 are on the phone system.
I wish telling them that just dialing 4 digits or blocking those number from dialing out would solve the problem, but that actually causes more headache than it's worth!
Thanks in advance!