Thanks Lou, that's sound advice and will prove very helpful.
We recently had or Mitel infrastructure updated, Unfortunately I wasn't present during the upgrade presentations but Mitel mentioned that there was flexible data, and basically pormoted being able to take the data and create our own custom reports or inject the data into other apps through APIs.
This is all a bit word of mouth and I have no real info on what was said, which makes this difficult as om not 100% on what i'm asking
just fishing to see if anyone else has heard of this?
Thanks again,
Andy