Hi All
My call flow is program in a way that after office hour the callers have to select an option for the callers to be directed to the standby engineers mobile number
Caller call in ----> Msg " for IT press 1 for Others Press 2 --- ( if caller press 1 )----> direct to mobile 123456
( If caller press 2) ----> direct to mobile 888888
I need a report to track the caller ID for the caller pressing Option 1 and Option 2
Is there any reports that I can generate to see this information?