Mitel Forums > MiVoice Office 250/Mitel 5000

Mitel 5312 - Transferring calls with a headset

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ATEltd:
Hello all, I was hoping someone may be able to assist with an issue we're currently having with the Mitel 5312 system.

Our office has recently started using headsets with our phone system, we've managed to set it up fine and they work perfectly. However, we cannot seem to get it to transfer calls internally. Normally, we would press the 'transfer/conference' button and put down the receiver, however with this being disabled in handset mode, we were wondering if there was another way to do this?

Any help would be greatly appreciated, thank you!  :)

chrismitel:
Have you used the headset feature code to enable the headset properly?

As far as I know the speaker key becomes the clear  key on the 5000 so transfer then the speaker key.

If it is a 3300 you may need to program a release key.

DND ON:
How do you hang up when completing a normal call?

NTEDave:
Chris is correct, to answer the call you would press the Speaker Phone button, press transfer and dial the number, press Speaker Phone again to transfer the call to the other party.

DND ON:
Answering and terminating calls varies, depending on the type of headset.

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