When we moved on to mitel phone system, we provided a list of existing phone numbers and the engineer set up these numbers in the new system.
We just received 2 new staff and for the 1st time we added new phone numbers in the system (handset 5312). We copied from an existing number in the admin web portal, and created the numbers. e.g. to create 5057. It seems created fine. Internal calls can be dialed and received, external call can be dialed.
However, when an external caller dials the new number 01xxx xx5057, the handset is silent, but the caller hears normal calling tone from his end.
(I wonder if there is a range setting to be modified, e.g. maybe there is a range of 5001-5056, which needs to be expanded to 5001-5057?)
Any idea? Thanks for in advance for any input!
