Hi all, odd question, but I hope somebody has the answer. We have 20 hotdesk users with Multi device users groups setup with their desk phone (eg ext 234) and mobile/cell phone (eg ext *234). Problem is when the desk phone is not logged in and the mobile is not present in the group an internal call gets DND. So in the morning when I try and call Fred Smith, I know he is in, the mobile is not active in the group and his desk phone is not logged in. I want to call him and leave him a VM, but just get DND,
BUT..... When the user is logged into the desk phone and currently on a call we need the internal called to get the busy tone, so the caller can use the call me back option.
Basically how do I make a MDUL user fall back to VM if none of the group are present?
