Calls not going to the dialed number

[Tech Electronics]

JasonTaylor,

Did you make sure that when you installed the upgrade that you went back and performed the Hybrid Balance and Loop Loss Tests? Also you can go into the individual trunk and set the gain on the transmit and receive sides up and down, it is best to do it by + or -3 db. I normally find that the transmit side is the one I have to pad more than the receive side, but that is based on when the issue comes in for the user and whether or not the person they are talking to hears it.

Thanks,

TE

[acejavelin]

Just an update on the misdialing issues... it is actually a known issues with Mitel on 6.0 software with LS trunks and 53xx sets, IF you are accessing a line or trunk group directly. The fix is to use ARS and the problem disappears.

Had a customer going through this over the last few weeks after an upgrade and I finally contacted tech support, they immediately knew the issue and recommended I enable ARS and change the outgoing extension for all phones to it (they were dialing 8 for all outside calls).

[bluewhite4]

Just wanted to give up update, as I've had a ticket open with Mitel on this exact issue. Engineering still does not have a fix at this time.

[marcolive]

Mitel released 6.0PR5 and tech support told us this issue has been resolved!

[bluewhite4]

Mitel released 6.0PR5 and tech support told us this issue has been resolved!

Wonderful, thanks for the update!

I see in the release notes that you should run the DB test utility on a db backup, and then restore that. Where is the DB test utility?

[marcolive]

It's a tool available in Mitel System Administration Tools and Diagnostics that detects errors in a 5000 database. This tool is also used to upgrade databases to newer releases.

Mitel recommends a backup + db test + restore as a best practice for upgrades... I use db test only with major releases and SP. Never had problems with PRs...

Anyway, don't forget to backup your system before! 

[acejavelin]

It's a tool available in Mitel System Administration Tools and Diagnostics that detects errors in a 5000 database. This tool is also used to upgrade databases to newer releases.

Mitel recommends a backup + db test + restore as a best practice for upgrades... I use db test only with major releases and SP. Never had problems with PRs...

Anyway, don't forget to backup your system before! 

Lol... I haven't done the backup/restore method since prior to release 3.2 or so, since then just upgrade and go! Never had a single failure since release 4.0.

Of course, I do always backup first... Just in case, better safe then sorry.

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