Four phones, One Mailbox. Is it possible?

[sedwardson]

My apologies if this has already been covered (although I couldnt see it) but I'm trying to get 4 IP 8622 phones to use the same mailbox.  Is this possible?  Failing that, if I could get one mailbox between two I would be happy.

Thanks in advance

Sam

[NTEDave]

You can use Dynamic Extn express to achieve this.

Setup a Phantom
Set this phantom to be the notification endpoint for the mailbox
create a user which is associated with the phantom
add the phones you want to recieve the VM as it's hom IP, Deskphone 2 etc
Make sure MWI is set for these destinations

Now when a VM is left in the nominated MB it should notify all the phones you have setup.

Alternatively use VM to Email and send the email to a ditribution list that sends it to the four users.

[sedwardson]

Thanks for the reply.  This may sound like a nubie question but where do configure point two in your instructions? "Set this phantom to be the notification endpoint for the mailbox"  I cannot see this on any of the associated mailboxes or if I try and create an un-associated mailbox.

Thanks

Sam

[NTEDave]

If you create an Unassociated Mailbox then have a look at the 7th option up from the bottom, you should see Message Notification Phone, this is where you would enter the Phantom Extn number.

[sedwardson]

AHA!, ok, I think i'm down to my final q....so I now have all four setup as you said, do I need to create a forward path so that calls will get routed to the mailbox or do I have to do something else?  Sorry for what must seem basic questions...

Sam

[NTEDave]

Depends how calls actually arrive at the mailbox?

For instance if calls are failing over from a Hunt group you would create a Call Routing Application that has no greetings and immediately times out to your new Mailbox, then you would set this new CRA as the recall destination for the hunt group.

[sedwardson]

None of the 4 phones are in a hunt group.  Calls will be placed directly to them individually, ie ext. 1, ext 2...and I hope to have any messages available and obvious to all 4 phones from a single shared mailbox.  Thank you.

[NTEDave]

Create a new Call Routing Application.
Delete the Greetings in day and night.
Set the time out destination to the new shared Mail box
Create a System Forwarding path that routes to the new CRA
Set the new system forwarding path on all four phones.

Should work