2 seconds to dial number or 'number has not been recognised' error. Analogue li

[fredted40x]

Hi,

We are still running on the backup system while the phone company sorts out the internet line.

The problem that they cant seem to work out is that if you press 7 to dial out on one of the four backup lines you have to type the number in mega quick or it will just say the number has not been recognised.

I believe the error is the same as what you get on a home phone if you dont type the number correctly.  I dont believe its the systems giving the error but something in the system causing it.

Any ideas on this one?

Many thanks

[NTEDave]

It could be the system Inter Digit Short timer is set too short.

Have a look under System then Timers and Limits then check the Inter Digit Short Timer, if you pause during dialling for longer than this timer the system sends the digits to line and you end up with a number not recognised message.

You can extend this timer but it then has this period of time at the end of dialling the number, you can get around this by dialling # at the end of the phone number to immediately send it to line.

[fredted40x]

Will give it a go thanks.
It doesnt seem to do it at the same place from a bit of testing.

Sometimes if you type it quick or slow it fails on the 8th number.

Sometimes at other points.

Havnt worked out what the common reason for it.

They have just got the proper system working so it's not urgent as much now but will keep looking.

The phone company changed something to 7 seconds which seemed to give a chance of ringing out.

Might be multiple timers I need to go through.

[dwayneg]

It sounds like you're saying you're getting your error message as a voice prompt from the carrier?  If so, one thing you might try is to set up ARS rules so you can dial the number at any speed, then when 5000 sees a complete number it grabs a circuit and redials the number at high speed.  One way to use this could be to modify your existing ARS, just change the trunk groups in the FACILITY GROUP.  If you want to do it manually by pressing 7 instead of 8, make 7 a Station Speed Dial that dials 8-9999 (sends call to ARS, dials 9999, then you dial remaining digits for your call.  Add 9999 to the TOLL STRINGS section under Q (Equal access).  Now you can write a route group for calls starting with 9999 and send those calls to a new FACILITY GROUP such as "Alt Trunks".  As long as that group doesn't include ECHO EQUAL ACCESS in it's dial rules the 9999 will be dropped.  Pick your back up trunks as the trunk group for the new FACILITY GROUP, include dial rules ECHO TOLL FIELD, ECHO 3 DIGITS AFTER TOLL FIELD and ECHO LOCAL ADDRESS.
Remember to be sure this rule is above any others the dial pattern might fit into, route group list hunts top-down.
Hint: if you want to use the speed dial button method, did you know that sta spd bin 1 is same as HOUSE PHONE DAY (2 is HOUSE PHONE NIGHT).  So if you program a key to be sta spd 1, then type 89999 in the HOUSE PHONE DAY field pressing the key will dial that number.  You can then use the copy/paste feature to duplicate for other users.