Author Topic: What is Mitel equalvalent Field of Avaya ACW function  (Read 2032 times)

Offline davidtanac

  • Contributer
  • *
  • Posts: 5
  • Country: sg
  • Karma: +0/-0
    • View Profile
What is Mitel equalvalent Field of Avaya ACW function
« on: August 21, 2013, 02:00:08 AM »
Hi All

I need help to "map" the Avaya ACW function into Mitel . If I am not wrong Make Busy in Mitel is equivalent to AUX or what is ACW ?

Thanks for the help in advance. 


Offline LoopyLou

  • Hero Member
  • *****
  • Posts: 556
  • Country: ca
  • Karma: +7/-0
    • View Profile
Re: What is Mitel equalvalent Field of Avaya ACW function
« Reply #1 on: August 21, 2013, 07:52:56 AM »
No idea what the ACW feature is could you describe?

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: What is Mitel equalvalent Field of Avaya ACW function
« Reply #2 on: August 21, 2013, 04:42:23 PM »
AWC is "After Call Work" for an Avaya Call Center agent.  Every body knows that.   ;D (I just happen to be sitting in the Denver Avaya tech center with an engineer so I asked him what it was)

The Mitel field name is "Work Timer".


Ralph

Offline davidtanac

  • Contributer
  • *
  • Posts: 5
  • Country: sg
  • Karma: +0/-0
    • View Profile
Re: What is Mitel equalvalent Field of Avaya ACW function
« Reply #3 on: August 29, 2013, 02:34:42 AM »
Thank You guys for your help


 

Sitemap 1 2 3 4 5 6 7 8 9 10