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What is Mitel equalvalent Field of Avaya ACW function
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Topic: What is Mitel equalvalent Field of Avaya ACW function (Read 2032 times)
davidtanac
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What is Mitel equalvalent Field of Avaya ACW function
«
on:
August 21, 2013, 02:00:08 AM »
Hi All
I need help to "map" the Avaya ACW function into Mitel . If I am not wrong Make Busy in Mitel is equivalent to AUX or what is ACW ?
Thanks for the help in advance.
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LoopyLou
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Re: What is Mitel equalvalent Field of Avaya ACW function
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Reply #1 on:
August 21, 2013, 07:52:56 AM »
No idea what the ACW feature is could you describe?
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ralph
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Published Author: http://amzn.to/2dcYSY5
Re: What is Mitel equalvalent Field of Avaya ACW function
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Reply #2 on:
August 21, 2013, 04:42:23 PM »
AWC is "After Call Work" for an Avaya Call Center agent. Every body knows that.
(I just happen to be sitting in the Denver Avaya tech center with an engineer so I asked him what it was)
The Mitel field name is "Work Timer".
Ralph
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davidtanac
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Re: What is Mitel equalvalent Field of Avaya ACW function
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Reply #3 on:
August 29, 2013, 02:34:42 AM »
Thank You guys for your help
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