Author Topic: SIP Trunk Hookflash on Mitel 3300  (Read 3728 times)

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
SIP Trunk Hookflash on Mitel 3300
« on: August 06, 2013, 01:50:32 PM »
To the SIP gurus, I have an app server that is connected to a 3300 via SIP trunks.
Currently to transfer a call to another device it uses a second SIP trunk to send the call back to the PBX tying up SIP trunks to our app server for the duration of the call.

My question is this:  Can the 3300 recognize a hookflash/transfer.   
Hookflash my not be the correct term for SIP but that is how I would do it on an analog line for instance.

Ralph


Offline sarond

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1404
  • Country: au
  • Karma: +73/-0
    • View Profile
Re: SIP Trunk Hookflash on Mitel 3300
« Reply #1 on: August 07, 2013, 06:43:53 AM »
Should be able to do it.

We have a 3300 interfacing a IVR via SIP trunks, when it transfers the caller back to the 3300 the SIP Trunk is released (so it is a blind transfer)
I'm not sure how it works on the IVR side of things I just know it does.

Bit of googling found this, it may be relevant.

http://tools.ietf.org/html/rfc5589


Offline LoopyLou

  • Hero Member
  • *****
  • Posts: 556
  • Country: ca
  • Karma: +7/-0
    • View Profile
Re: SIP Trunk Hookflash on Mitel 3300
« Reply #2 on: August 07, 2013, 07:53:14 AM »
Not a SIP Guru but is there not redirect messages within SIP to send calls to another location? Anyway know the ESNA voicemail now uses SIP intergration to a 3300 and would expect it does a "hookswitch" when transferring calls from its Auto Attendant.

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: SIP Trunk Hookflash on Mitel 3300
« Reply #3 on: August 07, 2013, 08:34:42 AM »
LoopyLou,
It's been a while but I know that when ESNA switched to SIP trunks they used to transfer an incoming call to a second trunk.
I'll reach out to someone I know to see if that's still the case.

Ralph

Offline LoopyLou

  • Hero Member
  • *****
  • Posts: 556
  • Country: ca
  • Karma: +7/-0
    • View Profile
Re: SIP Trunk Hookflash on Mitel 3300
« Reply #4 on: August 08, 2013, 07:40:06 AM »
Never really checked myself as we no longer use the ESNA. Would be interesting to know.


 

Sitemap 1 2 3 4 5 6 7 8 9 10