Rec A Call feature: can it record the auto-attendant.

[doldenkamp]

Since we may on occasion record a call and I want to be compliant with state laws we have added notice in the auto attendant that their call may be recorded.

To be compliant I have to have that message recorded on the recording if the employee fails to also say the message.

Is there a way to set the Rec A Call feature to record the entire call from the time they land on the auto-attendant?

It is just recording from when the employee picks up the call.

Thanks for your help.

[NTEDave]

Record a Call starts from when the user presses the Record a Call button, so the answer is no basically!

So if the user remembers to press the button this will hopefully prompt them to state that they are recording the call.

[doldenkamp]

Ahh, thank you.

The telecom company said it would go back and record the whole call, but maybe I was thinking of a phone system add-on.

Thanks for the clarification.

[dwayneg]

You can turn on RECORD A CALL TONES in system flags.
You can make the system play a "I'm going to start recording now" message: create a new system greeting, select it (day and night) for the record-a-call app, and be sure to turn on PLAY PRE-RECORD-A-CALL flag in system flags.  Works great, automatically, soon as button is pressed but DOES NOT appear on the recording.