Acejavelin, thanks for the prompt reply, does that mean that if I want to change the mappings on a small group of phones I would have to either change them individually in the DB programming tool or create a new group for those phones? Also, I still dont know why I'm not seeing the changes I make on the phone reflected in the DB programming tool next to each phone individually. Finally, do you know how the numbering works for the programmable keys? as it doesnt seem to tally and as I cant see the changes I make I cant be sure what number I am able to use / is being used.
Hope all of this makes sense.
Thanks
Sam
Yes, if you want to change a small group of phones, you make a new keymap for those phones.
By the changes you make on phones "individually" I am assuming you mean the programmable keys for each phone? Then to get those on a particular set you have to program those programmable keys in the keymap, meaning if you want User Programmable Key #2 to be on a particular button on the phone, you assign that button as User Programmable Key #2. The list of programmable keys on each extension is just that... a list, to use them you have to assign them in the keymap.
The other option if you just want to change one button a small group of phones, you can assign that key as an unused Programmable key in the template, then go to those extensions and change the programmable key to the feature you want on the set level. Note that if they do a Default Keys FAC, then the change will be reverted to the keymap defaults.
When you create a keymap and assign it to a phone, and if it already has programmable keys defined, the system will prompt you if it should replace the existing user key programming or set it to the keymap default.
