Author Topic: DSS\Busy Lamp Question  (Read 5501 times)

Offline steve75

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DSS\Busy Lamp Question
« on: July 25, 2013, 05:34:51 AM »
Hi,
I need to recognize a mobile number and associate it with a DSS \ Busy Lamp.

I have a phone with 4 keys Multicalls lines and when the number of mobile phone calls the attendant console must be able to activate a DSS \ Busy.
It 's a boss mobile phone and must have high priority!!  ;D

I associated the mobile number in the telephone directory number but I can not associate it with a DSS\Busy Lamp...

Any idea?

Thanks to all!
Steve


Offline LoopyLou

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Re: DSS\Busy Lamp Question
« Reply #1 on: July 25, 2013, 08:21:29 AM »
So what you want is when a particular number ( the mobile phone ) calls in you get a visual indication that "the boss" is calling? The phone for the executive secretary is just a normal phone with multi-line answer point? Do you have direct in numbers ( DID's or DDI's ) where you could give the boss a different number to call and that you could point to a seperate key on the assistances phone?

Offline steve75

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Re: DSS\Busy Lamp Question
« Reply #2 on: July 25, 2013, 11:46:46 AM »
Hi LoopyLou,
is a normal phone with multi-line answer point, and when the boss call the office number i need to visual "The boss" indication.
I have set the mobile number in telephone directory with indication "THE BOSS", but the boss call the office number not a different number set on multilines key.

If this is not possible, the way of create a different number on the PO phone its a valid idea...

Thanks LoopyLou!

Offline ralph

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Re: DSS\Busy Lamp Question
« Reply #3 on: July 25, 2013, 12:35:20 PM »
If all you're looking to do show the name when he calls in you're not going to do this with a DSS button.
You can however, do it with alpha-tagging.
When the call comes in the name displayed with be "The Big Boss".

Check the help files for "alpha-tagging"

Ralph

Offline LoopyLou

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Re: DSS\Busy Lamp Question
« Reply #4 on: July 29, 2013, 08:35:40 AM »
Agreed Alpha tagging.

Offline Mattmayn

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Re: DSS\Busy Lamp Question
« Reply #5 on: July 31, 2013, 07:22:05 AM »
If you set up "The Boss" as an EDHU and enable call recognition on the trunks you could do this I think. When an EDHU call comes in it is seen as a local extension and whatever is programmed as the name in the teldir is shown.

Offline LoopyLou

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Re: DSS\Busy Lamp Question
« Reply #6 on: July 31, 2013, 07:44:00 AM »
Right but doesn't alpha tagging do something simliar and at least it doesn't require a EHDU license.


 

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