MCD Integration with 5000

[DND ON]

We’re looking to replace the Axxess system in our main office, and Mitel is proposing a cloud-based MCD solution. They’re currently calling it MiVoice Business, but I understand it’s a 3300.

My concern is integration with my 50 networked 5000 sites. I have a lot of inter-node routing that I don’t want to lose. Integration would be via SIP, and I have serious doubts that networking will be seamless. One Mitel engineer says no problem; another says I would lose functionality.

Anyone have experience with this?

[markyb73]

There is a SIP guide regarding linking MCD and 5000 together via SIP, wouldn't like to say how it works with a 50 node 5000 setup.

Why on earth would Mitel propose an MCD instead of another 5000 unless its because you want to virtualise things.

[DND ON]

One of the proposals is for a 5000, but we have been instructed to explore a “cloud” solution.

[LoopyLou]

Not with Cloud no.

You can connect a 5000 to a 3300 using SIP trunks. It works. The features between the two wll be what the SIP link supports. Your main office will have the feature set of the 3300 so I don't now how much you would lose in that department. In your case you would need to be able to establish a SIP link between this cloud solution and at least one of the 5000's so your inter-routing will still work. Can you do that?

[DND ON]

We were told that we would need to license SIP trunks at each location to connect back to the main office. The great unknown (to me) is what level of integration will be lost. I have ACDs across nodes and some centralized voicemail to worry about.

It doesn’t make a lot of sense to me. I would still need an MXe Gateway on site, along with a PRI for my fax server, but call processing and SIP trunks would go to the cloud.