Hey Everyone! First time poster here. I'm hoping you guys can shed some light on some configuration options for me.
I've inherited our current phone situation we have at my workplace. I have minimal knowledge of older phone systems in general. Just to give you guys a brief overview of what we have running our phones here.
Siemens Phone switch, Spectralink Wireless Phones, and a Mitel system.
I don't know much about the Mitel systems and all the phone configuration on the Siemens switch is done by a guy at the Corporate office.
We have a 3300 universal NSU and a 3300 Controller, these are connected to each other via fiber jumper. The connection to the network is coming from the NSU I believe.
The system is working fine, we've gotten to the point that we're expanding and needing to add new phones, and I can do that successfully. The main models we run are 5201IP and the newer ones we just bought are 5212's.
My question is, all of the older phones display their extension on caller ID when calling someone internally(all of the mitel phones are internal phones and cannot dial out) however, the new phones are all displaying "Mitel PRI" as the name associated with the extension. I've looked all through the System Configuration options and tried to compare the older phone configurations to the new configurations with no avail. How do I change what these phones display??
Thanks for the help and time of reading this jumbled mess, but I wanted to make sure everyone had details.
-Joel