Play Announcement Alerting Caller of Call Recording Then Ring Live to Operators

[nstrum]

Hi X-Man, Yes, I understand you are trying to explain how it should work. I did not quite understand the details of how it should work. Thank you.

[nstrum]

This seems like something that should be a common setup. Does anyone know how to achieve this?

[LoopyLou]

I don't think you can do what you want. You want to shake the intergration of 5880 so that it goes to the single mailbox 2000 buty then when it plays the messge and gets sent to the console you want to show itself that its coming from the original 5880.

[nstrum]

Hi LoopyLou,

I see that this method will not work, but surely there has to be another option. I am sure this can be done. Otherwise, no company that records calls could purchase a Mitel?

Thank you,

Nathan

[LoopyLou]

Not sure what you mean when you say "no company that records calls could purchase a Mitel" From my experience we have many customers recording calls so you are wrong in that respect. In my cases the customer uses ACD and rather then using a call box they use a RAD ( recorded announcement device ) to provide a message up front saying you may be recorded. Your issue is when using a single call director you need to be able to send different DID's to the same call box and then send them out to different destinations again.

So either think about going to ACD or maybe the solution is a seperate call box for each of the DID's That way you don't have to shake the calling extension ( 5880 ). Both may require additional licenses.

[nstrum]

LoopyLou,

Please see my original post. I have no preference on how my end goal is achieved. My end goal is to play a recording alerting the caller that the call is being recorded. Can you please tell me how to do this via your mentioned ACD method.

Thank you,

Nathan

[LoopyLou]

It depends on what you have. If you have ACD licenses you could go that method. If not and you have enough call box licenses you could go that way.

[nstrum]

OK, I was finally able to get this working with some much needed help from Ralph. Thanks a million for your help Ralph. Below is the setup we came up with:

1.) Setup a Class of Service (13) with the following settings:

Recorded Announcement Device: Yes
Recorded Announcement Device - Advanced: Yes
Answer Plus Message Delay to Message Timer: 5
Answer Plus Expected Off-hook Timer: 6
Answer Plus Message Length Timer: 5
Answer Plus System Reroute Timer: 5

2.) Setup a hunt group (5599) with the following settings:

Class of Service: 13
Hunt Group Priority: 64
Hunt Group Type: RAD
Phase Timer Ring: 1

3.) Added RAD ext's 5560,5561,5562,5563 as members of Hunt Group 5599

4.) Created Hunt Group (6000) with the following settings:
Hunt Group Mode: Circular
COS: Leave blank
First RAD: 5599
Hunt Group Priority:64
Hunt Group Type: Voice

5.) Added analog ext 8801 as a member of Hunt Group 6000

6.) Setup Call rerouting First Alternative (5) with the following settings:
All options: This
Directory Number: 5500 (5500 is our hunt group that rings the receptionists live)

7.) Setup Call Rerouting Always Alt (101) with the following settings:
All options: Reroute
Directory Number 6000

8.) Rerouted my DIDs accordingly:

Call Rerouting Day: 101
Call Rerouting Night 1 & 2: 2 (2 reroutes to our voicemail hunt group)
Call Rerouting 1st Alt: 5

9.) Adjusted the following timer in COS 1 (the COS my Trunks are assigned to):
Call Forward No Answer Timer: 5 (5 is the length of my RAD message)

10.) Adjusted the following timer in the Systems Options Assignment:
Call Rerouting Timer: 40 (at 40 seconds the call is rerouted from 1st Alt to 2nd Alt.

[Magic Dave]

OK trying to rerecord the rad, I have the set as above but in my rad group i only have one extn, I've found the screen to send the music file to the rad but I can't ref the phamton RAD number in my group to the RAD number in the screen to change the rad recording.

If that makes sence then please help if not i'll try and explane it better.