Mitel Forums > Mitel MiVoice Business/MCD/3300

ICP 3300 Enbedded Voicemail

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ralph:
No, I don't work for Mitel.
In general, Mitel uses VARs and unless you're working with Mitel Direct I suspect you working with a Mitel VAR.  (I work for a VAR)
Usually, a VAR will sell you the system and support you afterwards.    VARs come in all shapes and sizes with various experience and support capabilities.   Mitel does a good job of supporting their VARs and monitoring customer satisfaction levels since they want to be sure their VARs represent them well.
If you're unhappy with your VAR, you can contact Mitel to have them connect you with another.   But I hope one delayed service call doesn't ruin things between you and a possibly normally good vendor.   I know you had some unusual weather activity go through last week and I know from experience that things can get backed up.

Ralph

evan631:
No...my complaint is Mitel...we use them as our service provider.  If they don't have a rep in the area they use a thrid party.

I rather have the third party do our service...seems to know the ins and outs better than mitel.

ralph:
You should be able to make that change if you'd like.

Ralph

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