ICP 3300 Enbedded Voicemail

[evan631]

I have a few users that are using the enbedded voicemail on the ICP 3300.  They are informing me that their Message Waiting Indicator light is no longer working.  We did make some changes to COS' last week, that share through out the cluster.

However, this one office is the only one using the enbedded voicemail. 

Anythoughts?

Thanks

Evan

[ralph]

Check the COS of the VM and be sure it's allowed to send messages.
Be sure that ALL vm ports are in one hunt group or else it will light the light and you can't turn it off.
Check and be sure that all your VM ports are answering.  If not, reboot system.

If you find any of the above issues, change the COS of the phones to add Multiline set message waiting erasure allowed.
Then you can manually delete the light from the phone.

Ralph

[evan631]

actaully a Mitel authorized tech finally showed up at the site after about 5 days.  turns out it was a feature access code.

thanks

[ralph]

5 days for a feature code?   Don't you have remote access where they could have checked that out?
What part of the country are you in?  (or for that matter, what country are you in?)

Ralph

[evan631]

We are in NY.  and yes we do have remote access.  I don't know if you work for Mitel or not, but I feel their service sucks!  Too much time in between the first call and a response.  They finally decided to send a tech out to the branch.  I hate to say it, but this tech works for a third party...and knows the system better than Mitel!

[ralph]

No, I don't work for Mitel.
In general, Mitel uses VARs and unless you're working with Mitel Direct I suspect you working with a Mitel VAR.  (I work for a VAR)
Usually, a VAR will sell you the system and support you afterwards.    VARs come in all shapes and sizes with various experience and support capabilities.   Mitel does a good job of supporting their VARs and monitoring customer satisfaction levels since they want to be sure their VARs represent them well.
If you're unhappy with your VAR, you can contact Mitel to have them connect you with another.   But I hope one delayed service call doesn't ruin things between you and a possibly normally good vendor.   I know you had some unusual weather activity go through last week and I know from experience that things can get backed up.

Ralph

[evan631]

No...my complaint is Mitel...we use them as our service provider.  If they don't have a rep in the area they use a thrid party.

I rather have the third party do our service...seems to know the ins and outs better than mitel.

[ralph]

You should be able to make that change if you'd like.

Ralph