Silent monitor moniter issues

[x-man]

have an issue with silent moinitor on a MCD 5.0 CX.

Enabled it and it seemed to work but now only works intermittently....works fine every time on internal calls but intermittent on external calls even on same extension.

So call comes in to station and is answered and the trainer dials the FAC and DN of the station and sometime it works fine and others it just sits with "waiting" on the trainers screen. There does not seem to be any pattern.....for instance 3 calls on the go and dial the DN of one of them and you get through but can't monitor the other two.

I assume you should be able to monitor 15 people on a CX11 as the max number of people in conference is 30.....


Anybody any ides?

[x-man]

sorry should have mentioned that this is monitoring NON ACD stations.

[LoopyLou]

Hmm a resource issue perhaps?

[x-man]

I think so but not sure what resource it uses apart from a 3 party conference.....

[ralph]

You're not trying to monitor a non-prime DN are you?

Ralph

[x-man]

Errr, as in monitor a key on the set...well yes the outside line is a multicall but the actual DN is the prime of the set. Strange thing is it works sometimes and not others on the same set....

[ralph]

I didn't think monitoring non-prime keys worked at all.
I thought that was something being released in the latest version of 6.0

Ralph

[x-man]

Well, I agree, but as I said the monitor is the prime DN of the set i.e. its extension number.....FAC then extension number of set. Unless pressing the multicall key to answer the call then makes that the DN that is being monitored?

Internal calls are no problem....