Hi All,
We recently installed UCA 5.0 Console option on our reception phone. It works fine but if she is on a call and another call call comes in, the active calls window changes to conference and you basically lose the ability to individually control the calls. Both calls are put into a conference call. Has anyone seen this before? Is there any way to have the calls come in as individual calls and then she can do as she like with the calls? Can this console option on UCA be used to replace a physical mitel console? Much appreciated.
Thank you.
Steve