Hello,
We have a Mitel 3300 MCD running 6.0PR1, we are using ACD Paths & ACD Skill Groups to route calls.
We are also using Xarios phone integrator for screen popping on the ACD Agents PC screens.
When using the ACD Skill Groups, the MCD provides a ringing event on the ACD Path but not the Endpoint, this means that the screen popping only occurs after the call has been answered by an ACD Agent.
Is there a way to get the MCD to provide a ringing event on the Endpoint, so the screen popping occurs before the call is answered?
Many Thanks,
Rob.